it does state in the message, that our support team will return your call, Monday to Friday between the hours of 9am and 5 pm Pacific Standard time. We do understand at times, that clients prefer to speak directly to us, that is why we provide the option to call in, and leave a message. Troubleshooting issues can be quite technical and the use of screenshots to provide assistance is extremely helpful. We’ll always have access to previous cases so you won’t have to repeat questions. In addition, our online support keeps detailed records in one place which ensures that nothing is lost amongst our team members and if we ever need to escalate your issue, these details can be easily accessed by our Senior Technicians. Email support is available 7 days a week between the hours of 8am and 5pm PST. It will bring you to our FAQ's page here: Also, in regards to your comments about having to leave a message for support, we do not offer phone support as we feel that we can provide you with the best customer support via email. Open the program, and click on the ? icon at the top right corner. In regards to your comments around the lack of guidance on how to fully utilize the program, PC Health Advisor carries a built in Help file. Hello Carl, Thank you so much for taking the time to review your recent PC Health Advisor renewal.
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